Your Most Important Asset

When you're looking to get hired or get promoted, what do you think is your most important asset? Your experience? Knowledge? Skill? Talent?  While all of those are advantages that will help you achieve your goals, there's one thing that's more important than all of them combined.  Your attitude!  I attended a board meeting recently. It should've been spelled "bored." Just about everyone's eyes were glazed over or nearly closed with fatigue as one dull presentation after another was foisted upon the board members, staff and audience.

Then something changed.

Someone who had never spoken at a board meeting before got up, went to the lectern, fired up her PowerPoint presentation, and totally blew everyone away!

People perked up in their seats and listened attentively to her every word.

When she was done, people clapped! (If you've ever attended a public agency board meeting before, you'll know how remarkable that is!) The board president said, "I've seen hundreds of presentations. This is the first time I've ever seen one that elicited applause!"

Was this presenter more experienced, more knowledgeable, more skilled or more talented than all the others? Absolutely not. As a fairly new employee, she was actually inferior in all of those areas.

What made the difference? Her attitude.

She was enthusiastic, positive, upbeat, energetic and truly excited about what she was talking about!

It wasn't the quality of her presentation that impressed people, it was how she made them feel. Her enthusiasm was contagious, so the audience greatly enjoyed listening to facts and figures that, presented by someone without her energetic attitude, would've bored them to tears.

Everyone in that room will remember and think very highly of her--not the more experienced, knowledgeable, skilled or talented presenters--because of her attitude.

You know why companies conduct time-consuming, labor-intensive job interviews instead of simply hiring people based on the qualifications presented in their resumes? One of the reasons is to find someone they'll enjoy working with.

This can only be conveyed in person, by your attitude.

Think of your own co-workers. Who do you enjoy working with? The smart guy who has all the answers but acts superior? The woman who has the most experience but whines or complains whenever she's asked to do something in a new way?

Or the person who always smiles, listens to you, stays positive, friendly and supportive no matter what? 

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Five Powerful Tips for Interns

Interning is about more than earning money during summer break. It's a wonderful way to gain work experience and lay the foundation for your future career.

But to get the most out of it, you have to do more than just land the job, show up for work and collect your paycheck. Here are some tips that will help you get the full benefits of interning:

1. Pay Attention. This is more than a job, it's a valuable learning experience. And unlike school, this is the real world -- where you'll be spending the rest of your life after graduation! Your coworkers know you are new to this and will want to help you, but they can't spend all day explaining things to you. So when they answer your questions or show you how to do something, pay attention. Also pay attention to what's going on around you. How do your coworkers talk to each other? How do they treat the boss? What are their goals and concerns? Learn the culture and customs of the work world.

2. Find a Mentor. Whether it's your supervisor or someone else you work with, find a person who is willing to answer your questions and help you learn. Ask about the job, the company, the career field. Find out what they did to advance in their career, and what advice they have for you. Establish a strong relationship. This person may be able to help you with your career long after you leave this intern job. But be fair and make this a two-way partnership that benefits you both. Don't just take, give. Offer to help your mentor with special projects or other activities that may not be specifically part of your duties. Make yourself as valuable to him/her as your mentor is to you.

3. Accept Reality. You may get stuck with some work that you feel is beneath you, boring, or just plain pointless. You will probably not be included in the important decisions going on around you. But you are, after all, just an intern. The trick is to make the best of it by doing an outstanding job with every task you're assigned. Then ask for more. Take on anything you can and show that you can be counted upon to get it done quickly and accurately. Even if it's something dull like filing paperwork, your efforts will be recognized, appreciated and remembered.

4. Be Professional. Remember, you are in a work setting now and need to act professionally. Don't show up late, chat on your cell phone, take extra-long breaks or bring your personal life to work with you.

5. Evaluate Your Career Goals. One of the best things you can learn from your internship is whether you're pursuing the career path that's right for you. Are you enjoying the work? Is it what you expected? Can you picture yourself doing the same kind of work and being happy with it for the rest of your career? If not, you should re-evaluate your career goals. Discuss your options with your career counseler when you return to school.

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What To Do When Your Boss Is a Jerk

I've never worked for a boss I didn't like or respect. Sure, some were better than others, but I never considered quitting my job because of a bad boss. Unfortunately, many employees aren't so lucky.

If your boss is a total jerk, someone you'll never get along with, admire or respect no matter how hard you try, there are a few things you can do.

Wait. Is your boss close to retirement or promotion--or even better--termination? If so, try to bide your time and wait until that happy event happens. 

Bite your tongue. Keeping anger and frustration bottled up inside is not healthy, but neither is complaining about your boss at work. So if your family can tolerate it, vent at home instead. It'll make you feel better even if it does nothing to help your situation. It may be tempting to complain about your boss at work, especially if coworkers are talking about the same problems. But resist that temptation! If your boss finds out that you are complaining about him, he'll have a legitimate reason to take appropriate action against you and make your life under him worse than it already is.

Continue to work hard. Regardless of how your boss treats you, it's in your best self-interest to continue doing your job to the best of your ability. Stay focused and think about how your efforts are helping the company as a whole. If you do a good job, you may get noticed by your boss's colleagues or even his superiors. Maybe a better opportunity will arise.

Try to improve your relationship. If your boss is a complete jerk, this may be impossible no matter what you do. But if he's only a partial jerk, perhaps it would be worth your time to try to make the situation better. After all, this person may have control over your advancement up the career ladder. And while quitting may seem to be the easiest thing to do, searching for another job, having to explain why you left your last one, and struggling to get a decent reference from an ex-jerk-boss may make leaving a difficult option for you. Instead, swallow your pride and try to understand your boss's management style and personality and adapt yourself to that. For instance, if he's a micromanager, give him constant updates and details on what you're doing (even if you think it's a waste of your time and he should just trust you to do your job).

Effective communication is very important, and it works both ways. If your boss is unclear in telling you what he wants, ask questions until you know exactly what's expected. During performance evaluations or one-on-one discussions, ask him what you can do to meet his expectations.

Go over your boss's head. This is rarely a good idea. But if you've tried everything else, and you feel that your boss is making serious mistakes that affect the company (and not just you), consider talking to his superior. If you take this route, be prepared with specific examples and proof, not just accusations. And realize that this tactic may backfire on you (especially if your boss's boss is also a jerk).

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20 Powerful Tips For Advancing Your Career

You don't want to stay in your current position forever... you want to move up! Here are 20 ways to boost your chances of getting that nice promotion:

1. Do more than is expected of you. Prove that you're capable of handing more responsibility. Volunteer for special assignments.

2. Take initiative and do what needs to be done, before being asked. 

3. Learn the skills you'll need to advance. Take advantage of on-the-job training, but don't rely exclusively on that. Consider taking (and paying for) skill-enhancing courses on your own.

4. Be loyal to your boss, your team, and your company. (Yes, you can be loyal without being a "brown-noser.")

5. Be patient and don't expect to be promoted without demonstrating your abilities over time.

6. View the big picture and understand your company's mission. Find ways to help them accomplish it.

7. Save money for your company by identifying ways to boost revenues, reduce expenses, or streamline processes.

8. Offer solutions to the problems you must take to your boss.

9. Show respect to everyone -- superiors, peers, subordinates, and especially customers.

10. Don't be afraid to say "I don't know." If you don't know something, say so; don't try to fake it. Find the answers you need.

11. Take responsibility for your actions. If you're at fault, admit it and take the blame. If you're wrong, apologize.

12. Never gossip. Gossip can hurt the careers of two people: the person being talked about, and the person doing the talking.

13. Never say "That's not my job." Don't think you are above anything. Pitch in and set a good example, especially if the job is one that nobody else wants to do. Your willingness to do so will be noticed and appreciated!

14. Share the credit. People who share credit with others make a much better impression than those who take all the credit themselves.

15. Ask for help when you need it. Don't let a difficult task get out of hand. When you need help, ask for it -- before things get worse.

16. Keep your dislike to yourself. If you don't like someone, don't let it show. Never burn bridges or offend others as you move ahead in your career. 

17. Don't hold grudges. Life isn't always fair. If you were passed over for promotion, didn't get the project you wanted, etc., let it go. Be gracious and diplomatic, focus on the future and move on. Harboring grudges won't advance your career.

18. Be humble. When you're right, don't gloat about it. Never say "I told you so!"

19. Make others feel important. Compliment others, emphasize their strengths and contributions, and help them whenever you can. They will enthusiastically help you in return.

20. Join associations and professional organizations related to your career. In addition to helping you learn more about your industry, this can provide invaluable networking opportunities. (Which might come in handy if your employer isn't promoting!)

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When and How to Say "I Just Can't Do It!"

We naturally hesitate to tell our boss when we can't do something or are feeling overwhelmed in our job. Bosses don't want to hear that, right? Well, it depends. 

In many situations, your boss is so busy that he/she doesn't keep track of how much work you're doing. When your boss gives you a new project, he's not thinking about all the other projects you're already working on.

And here's the kicker -- unless you speak up and tell your boss that you can't handle the workload he's giving you, he'll assume everything is fine. 

This can have bad consequences for you AND your boss. You know what will happen. Eventually things will start falling through the cracks or you'll rush through tasks and start making mistakes.

You can only do so much in a day, and deadlines will be missed. While you're stressing out, work that your boss needs you to do is NOT being done.

When this happens, your boss will not appreciate your excuse: "But I had too much to do, I was overloaded with work!" Saying that AFTER the fact will be much worse than telling your boss up front -- before mistakes occur or deadlines are missed -- that you're having trouble with your workload.

It is your responsibility to tell your boss when you are overwhelmed, and there's nothing wrong with doing this.

Of course, you don't want to tell your boss, "I can't do that; I'm too busy." But you can say, "I'll be happy to take that on, but I need your help with prioritizing the other projects you've already given me. Which jobs can I put on hold or delegate to someone else while I work on this new one?"

That's way better than keeping your mouth shut, trying to do too much, and failing miserably.

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