At the Job Interview, Your Behavior Outweighs Your Answers

Nancy prepared long and hard for her job interview. She researched the company, studied the job description, developed and practiced answers for likely questions, dressed appropriately, and arrived early. She really needed the job!

At the job interview, Nancy answered every question well.

Unfortunately, her behavior sabotaged her performance.

When introduced to the interviewer, she said, “Thank you so much for seeing me. I really need this job.” After answering one of the questions, she added, “I hope I answered that sufficiently for you. I really need this job.” As the interview was ending, the last thing she said was, “Thank you for the opportunity to interview for this job. I really need it!” 

Nancy, like many other job candidates, believed that letting the interview know she really needed the job would help her to get it.

But that’s not true.

As a matter of fact, being “too desperate” for the job is one of the most common reasons hiring managers will reject you, regardless of your qualifications. If they know how desperate you are, they will wonder to what lengths you will go to get the job—would you exaggerate on your résumé or lie during the interview? You don’t want them wondering about things like that. Be enthusiastic about the opportunity, but don’t be a “Needy Nancy.”

Here are six other behaviors to avoid during job interviews (despite the names, all behaviors apply to both men and women):

“Overly Familiar Fred” behaves like he’s best buddies with male interviewers, and flirts with female interviewers. He’ll smile, wink, joke around and try to come across as God’s gift to the hiring manager. It’s OK to be friendly and charming to a point, but there’s a line you should never cross. Professionalism is paramount. Don’t be an “Overly Familiar Fred.”

“Aimless Amy” behaves like she wants a job… and any job will do. It’s obvious to hiring managers that she doesn’t know what she wants to be when she grows up. Be prepared to communicate clear career goals and give compelling reasons why you want the specific job for which you are interviewing. Don’t be an “Aimless Amy.”

“Rambling Randy” behaves like he’s trying to win a talking contest. He goes on and on, telling personal stories and getting completely away from the point of the question. Listening is as important as talking. Don’t talk just to fill a temporary silence from the interviewer. Stories are good, but they should be relevant and brief. Don’t be a “Rambling Randy.”

“Emotional Emma” lets her feelings interfere with her performance. If a tricky interviewer insults her appearance or skills to gauge her reaction, she’ll become visibly upset—perhaps even burst into tears or hurl insults back at the interviewer. If you have a temper or cry easily—or tend to get overly nervous—focus on remaining calm during the interview, no matter what. I’m not saying you should hide all emotions; no one wants to hire a robot. Let your personality show. But don’t be an “Emotional Emma.”

“Arrogant Andy” behaves like he’s doing the hiring manager a favor by coming in for an interview. He speaks in a condescending tone when answering questions he feels are beneath him. He enjoys bragging about his accomplishments, never mentioning team efforts. He is confident that his qualifications are far superior to those of other candidates. He’s sure the interview is just a formality, and believes the job is his if he really wants it. No matter how qualified you are, it’s more important to be likeable. No one will hire an egotistical jerk. Don’t be an “Arrogant Andy.”

“Timid Tina” behaves like she’s afraid to be noticed. She avoids eye contact, speaks in a quiet voice, answers questions with the fewest words possible, and rarely smiles. When asked if she has any questions as the interview winds down, she quickly says “No,” and looks longingly at the door, eager to escape. Many people are shy; very few people enjoy being interviewed. But no matter how desperately you wish someone would hire you based solely on your résumé, it’s not going to happen—you’ll have to talk your way into the job. Force yourself to show confidence and enthusiasm. After all, you have a lot to offer! You can’t offer anyone anything if you’re afraid to be noticed. Don’t be a “Timid Tina.”

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Job Interviews Can Be a Real Bore

I'm sorry, but job interviews can be a real bore. If you get an interview with a company and have four people to meet, the odds are that two of those interviews will be boring. What do I mean by boring? Well, there are a lot of people asked to interview who don't do it very often and don't really know what to ask. There are also those that are so scripted that the candidate is forced to fall back on answers that are also scripted. If the interviewer was nervous or unsure going into the meeting and remained that way through until the end, you will be blamed for it.

Boring interviews end up in a cycle of generic interaction that leads the interviewer to neither like you or dislike you. In the post-interview meeting that most companies have, you will likely not stand out. Instead, as you are peeling off your business suit or scraping off your fancy interview shoes, you are being described as "OK", "good gal/guy" or "capable". Not very inspiring for the hiring manager and not much cover if he/she wants to make you an offer.

Whether your fault or not, you have not broken through to this interviewer. Because the interview was uneventful, even if the fault of the interviewer, you are going to pay the price.

So how can you turn a boring interview into a memorable one?

Turn the discussion around to focus on the interviewer.

In some cases, this will be a relief. They were not comfortable asking questions anyway. In other cases, they will love the idea of sharing a success or describing a key project that they led.

Yes, you have to take over. But you have to be careful. Each interviewer is different and may require a different style of takeover. Sometimes one question from you can change the entire structure of the interview, make it more personal and provide the opening for you to become more than just one of five candidates being seen that day.

How about some ideas, you say?

1. Ask the first question and keep asking.

Here's an easy one: How long have you been with (COMPANY)? Kicks off the interview as conversational and sets the tone a bit. If you sense that the interviewer likes talking, ask additional questions to better understand his/her role in the company and what influence they may have on the position in question. Once you've established a more conversational format, you can introduce key points about yourself with more precision.

2. Ask a personal question that focuses attention on the interviewer in a positive way.

"What have been your best moments here at (COMPANY)?" This allows them to share something with you and allows you to follow-up in a number of different ways. If the response is that the interviewer was critical in the installation of a new piece of plant equipment, ask him to show it to you. Oh, how an interview changes when you can get up, walk around and get conversational. You are now building a relationship and having an impact. And, by the way, everyone else you are interviewing with sees you on your walk - you look to be getting special treatment, right?

3. Ask questions to introduce your key and unique skills.

Ask a question like: Do you have a system to consistently guarantee new products will launch on time? After they answer, you are free to describe your skills here and cement yourself as someone who can make a quick and substantial positive impact. Be careful not to ask questions that could potentially embarrass an interviewer or force them to look less than strategic.

Now I hear some of you saying: "Hey, I'm thankful for every interview I can get. I need interviews, boring or not to get myself back in business!". I hear you. In times when interviews are hard to come by, your ability to make a really positive and obvious impact is crucial. You want the interview team to come in to the candidate review meeting with words like "wow", "I could see him starting here tomorrow", "that's the one we need". And those reactions won't come from a team of four when two of the four are asking standard questions and getting acceptable, standard answers. Don't wait until the end to ask your questions. You may run out of time and, for sure, you will not stand out.

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Interview Mistakes and How to Recover

There are big interviewing mistakes and there are little mistakes that you can make as a candidate during the interview. Some are universal. However, some mistakes that would be a big deal at one firm might be considered a little mistake at another. Nevertheless, be mindful of not making the most common of mistakes we see a lot of interviewees make. If you find yourself making one of these following mistakes here is what I recommend for damage control.

I must interject that, of course, the best advice is to not make these mistakes. But, from time-to-time mistakes happen. Many people get nervous during an interview and make mistakes they otherwise never would. So with the spirit of knowing that mistakes happen, let's deal with the most common ones one at a time.

1. Forgetting the name of your interviewer There are several levels of mistakes for this one. Before the interview and during the interview of course, and then there are those panel interviews where forgetting names can really fluster you.

Before the interview Check your notes, did you write it down anywhere? If you have a recruiter simply call and ask. If not check the online directory/contact us page. If not there call the company/receptionist/secretary and ask. You can simply tell them that you have an interview and misplaced your note with the name of the person you are interviewing with.

During the interview This is also going to be easy because you are going to use this tip when you go into your interview. Write the name of the person and title on a note card. Keep it in your inside jacket pocket or purse. Read it before you go in for the interview (many times pending your memory). Make sure that you say their name out loud when you meet them to help sear it into your skull. If you forget their name during the interview simply pull out the card and write a pretend note (as you see the name). If the interview format allows for note taking then simply have their name and title on the note page for easy reference.

Panel interviews A good technique is to be prepared to start taking notes immediately when the interview starts. When you meet everyone write their first name down in the position they are in the room to you onto the paper while their names are fresh in your mind. If you did not get all their names write a line or circle in the position where the interviewer is that you have forgotten their name. Pay attention to see if one of the other interviewers use their name and if so simply write it on the line or within the circle. You can easily glance at this "chart" without anyone noticing and with confidence use each interviewer's name as you address their questions. If you have one that you just can't get their name overcompensate a little (not a lot) with focused eye contact with that individual.

2. Mispronouncing an important word If you find yourself starting to say a word and it occurs to you that you have drawn a blank on the correct pronunciation of the word and you know you're about to butcher it then stop. Don't say the rest of the word. Act like that wasn't actually the word you wanted to use by pausing and then using a different word that conveys as close to the meaning of the word you blanked on as you can quickly draw upon. This is much better than totally mispronouncing the word. If you were unable to stop yourself or did not realize you butchered it until after it left your mouth then simply say something along the lines of, "That did not come out right did it? What I meant to say is..." Don't dwell on it. Don't bring the interviewers focus anymore to it.

3. Your stain is singing I love the commercial with Tide-to-Go of the person in the interview that has a stain on his shirt and it is so loud that it is all the interviewer can hear. I think it's pretty funny because it is so true.

You spilled something on yourself and have a nice stain to show for it or ripped your panty hose or any other clothing disaster then try to hide it. If you can't hide it then don't try to hide it. What I mean by that is if the stain is obvious then make sure you acknowledge it! Don't just act like it's not there. Point it out by saying something like, "It figures I would spill something on myself the day of an interview". Or, use humor and say something like, "I realize in hindsight that the food fight I started at lunch probably wasn't the best idea." It is better to acknowledge the spot than to pretend like it's not there and let the interviewer think that you don't know you have a giant coffee stain on your shirt. Smile, acknowledge and move on.

4. Using verbal crutches It's natural when a person gets nervous or excited to more heavily rely on verbal crutches than they normally would in just about any other conversation they have. Using words like "um" and "like" and "uh" every other word or at the beginning or end of every sentence is a mistake you need to be cognitive of because it is much more noticeable than you think. The people overly using these crutches typically don't realize it. So pay attention. If you notice yourself making this mistake then simply slow down, regain your verbal composure and try to focus a bit more on tightening up your sentences.

5. Stepping over your words It is easy to get tongue tied sometimes. When this happens just pause for one second, take the next sentence you want to say and articulate it and then take it sentence from sentence from there until you are back in your groove.

6. You're late One of the biggies. If you are going to be more than 10 minutes late call your interviewer and let them know when you are going to arrive and apologize. If you are going to be more than 10 minutes late ask if they would still like to interview you or if you should still come in or reschedule. Convey that you know their time is valuable (even though they are not going to perceive this by your actions) and give the important reason why you are late. Once you arrive apologize for being late and then let the issue subside, don't dwell on it.

7. Can't pronounce your interviewer's name Call before your interview and ask the receptionist or call the company directory to check and see if the names are verbally listed. If you are working with a recruiter, have them tell you or find out for you. A good trick is to call the person after business hours and listen to see if their name is on their voice mail. If all else fails be the first to introduce your name when you stick out your hand to shake theirs they will naturally respond with telling you their name and therefore how to pronounce it. If that doesn't work simply ask, "Am I pronouncing your name correctly?"

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Interview Bloopers And How To Correct Them

I'm sure you've sat through movie or TV "bloopers" at the end of shows and laughed at the mistakes the actors make during the filming of the show. If I could put together a film with bloopers that people make in interviews it might seem funny as well – but not when it happens in real life - to you!

How do you avoid bloopers? First you become aware of what some of the pitfalls of interviewing are and then you prepare and practice so that it won't happen to you. Here are 10 of those very pitfalls to watch for.

1. Poor non-verbal communication – slouching – fidgeting – lack of eye contact

It's about demonstrating confidence - standing straight, making eye contact, and connecting with a good, firm handshake. That first impression can be a great beginning, or a quick ending to your interview.

2. Not dressing for the job or company – "over casual"

Today's casual dress codes in the office, do not give you permission to dress as "they" do when you interview. It is important to look professional and well groomed, above all. Whether you wear a suit or something less formal depends on the company culture and the position you are seeking. If possible, call and find out what the company dress code is before the interview.

3. Not listening – only worrying about what you are going to say

From the very beginning of the interview, your interviewer is giving you information, either directly or indirectly. If you are not listening – turning up your intuitive - you are missing a major opportunity. Good communication skills include listening and letting the person know you heard what they said. Observe your interviewer and match that style and pace.

4. Talking too much – telling it all – even if it's not relevant

Telling the interviewer more than they need to know could be a fatal mistake. When you have not prepared ahead of time you may tend to ramble, sometimes talking yourself right out of the job. Prepare for the interview by reading through the job posting; matching your skills with the requirements of the position, and relating only that information.

5. Being over-familiar – your new best friend is NOT the interviewer

The interview is a professional meeting to talk business. This is not about making a new friend. The level of familiarity should mimic the demeanor of the interviewer. It is important to bring energy and enthusiasm to the interview, and to ask questions, but not to over-step your place as a candidate looking for a job.

6. Using inappropriate language – you "guys" know what I mean

It's a given that you should use professional language during the interview. Be aware of any inappropriate slang words or references to age, race, religion, politics, or sexual preferences – these topics could get the door slammed very quickly.

7. Acting cocky – being overconfident – "king of the hill"

Attitude plays a key role in your interview success. There is a fine balance between confidence, professionalism, and modesty. Even if you're putting on a performance to demonstrate your ability, over-doing is as bad, if not worse, as being too reserved.

8. Not answering the question asked – "jumping in without thinking"

When an interviewer asks for an "example of a time," you did something, he is seeking a sample of your past behavior. If you fail to relate a "specific" example, you not only don't answer the question, but you miss an opportunity to prove your ability and tell about your skills.

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Want to Win the Job?

August 2007 brought some bad news for job seekers. The number of Americans with jobs fell in August for the first time in four years, raising fears that weakness in the economy has spread beyond the housing and financial sectors that have panicked markets in recent weeks. It appears that job seekers had a harder time finding work in August. June and July job figures where revised downward by 24,000 and 57,000. 

Yet with this news, some people are still getting hired.

How can you ensure you'll be the candidate who gets that great phone call with a job offer? Be sure to answer the 4 glowing needs every employer has in both your resume and in the interview. If you need help doing this, try using S.C.A.R. as a guide:

Problem Solver

I can't think of one company, business, or organization that doesn't have problems. Companies hire people to come in and solve problems. Demonstrate how your past performance includes problems identified and solved. Try using the following guide:

S - Situation - "I was working at XYZ corporation last year when... 

C - Challenge - ...we had this major crisis happen in the IT department...

A - Action - ...so rather than sit on my butt and watch it happen, I ...

R - Result - ...and because I took the action, the server came back up quickly and work continued."

Show them you fix problems and you'll get the offer.

Money Maker

Companies ultimately exist to make money. Corporate mission and vision statements aside, it's the whole business of business. Are you a good investment? Will the organization make more money as a result of hiring you? If so, then prepare some stories about how you've helped make money.

Here's an example:

S - Situation - "I was working at XYZ corporation last year when...

C - Challenge - ...I identified a process that seemed to be fraught with rework...

A - Action - ...so rather than sit on my butt and let that process continue, I modified it so that ...

R - Result - ...and because I took the action, we saved over $100,000 last year." Show them you can make money and you'll get the offer.

People Lover

People are an organization's most valuable commodity and also the one that's most difficult to manage. Processes can be fixed but people are much more complex. Demonstrate that you have a heart for people and a great ability to deal with them and you'll be very attractive to an employer.

Here's an example:

S - Situation - "I was working at XYZ corporation 2 years ago when...

C - Challenge - ...I took over the management of a division where there was high employee turnover...

A - Action - ...so rather than sit on my butt and let that continue, I instituted a coaching and feedback system ...

R - Result - ...and because I took the action, our employee retention rate increased by 20%."

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